Privacy Policy
Last updated: January 2025
1. Introduction
ZIO ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website and use our services, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller
ZIO is the data controller responsible for your personal data. If you have any questions about this policy or our data practices, please contact us at hello@zio.ai.
3. Information We Collect
We collect information you provide directly to us, including:
- Name and email address when you join our early access waitlist
- Company name (optional) when provided
- Any other information you choose to provide when contacting us
4. How We Use Your Information
We use the information we collect to:
- Manage your early access registration and communicate updates
- Respond to your enquiries and provide customer support
- Send you marketing communications (with your consent)
- Improve and develop our website and services
- Comply with legal obligations
5. Legal Basis for Processing
We process your personal data on the following legal bases: (a) your consent, where you have given us permission to contact you; (b) contract performance, to fulfil our obligations to you; (c) legitimate interests, to improve our services and communicate with you; and (d) legal compliance, where required by law.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Waitlist data will be retained until you request removal or the service launches and you decide whether to continue.
7. Your Rights
Under UK data protection law, you have the following rights:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
To exercise any of these rights, please contact us at hello@zio.ai.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage.
9. Third-Party Services
We may use third-party service providers to assist in operating our website and services. These providers are contractually obligated to protect your data and may only use it to perform services on our behalf.
10. International Transfers
Where we transfer your data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions, to protect your personal data.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at hello@zio.ai.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated: ico.org.uk.